AI Receptionist Statistics & Field Service Industry Data

of field service calls go unanswered after business hours

Source: Field Service Industry Survey 2024

average annual revenue lost per missed emergency call

Source: Field Service Business Report 2024

more likely to lose a lead if response takes over 5 minutes

Source: Harvard Business Review

of callers who reach voicemail will not call back

Source: Customer Service Research Institute

average annual revenue lost to missed calls for a mid-size contractor

Source: WDY Flow AI Industry Data

average increase in booked jobs after switching to AI answering

Source: WDY Flow AI Customer Data 2024

call answer rate with WDY Flow AI (vs industry average of 38%)

Source: WDY Flow AI Platform Data

average call answer time (vs 4+ minutes with traditional answering services)

Source: WDY Flow AI Platform Data

average time to go live with WDY Flow AI after signup

Source: WDY Flow AI Onboarding Data

field service businesses currently using WDY Flow AI

Source: WDY Flow AI Company Data

of plumbing emergency calls go unanswered after 9pm

Source: WDY Flow AI Industry Data

of HVAC calls during first cold snap go to voicemail

Source: WDY Flow AI Industry Data

of after-hours electrical calls go unanswered

Source: WDY Flow AI Industry Data

of post-storm roofing calls are missed during surge periods

Source: WDY Flow AI Industry Data

increase in call volume for HVAC and plumbing during weather events

Source: Field Service Industry Report 2024

of customers hire the first contractor who answers their call

Source: Field Service Customer Survey 2024

of potential customers abandon the call after 90 seconds on hold

Source: Call Center Industry Report

of field service businesses use any form of after-hours answering

Source: ACCA Industry Survey 2024

average value of a plumbing emergency call (revenue per job)

Source: Plumbing Industry Report

average value of an HVAC system replacement lead

Source: HVAC Industry Report